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Our Services

Plan Management

We handle the invoices, the budget tracking and the paperwork so your funding goes where you intend it to.

Usually funded from: Improved Life Choices — funded on top of your other budgets

A plan manager is the bookkeeper for your NDIS funding. Providers invoice us, we check the claim against the price limits and your plan, we pay it, and we claim from the NDIA. You keep full choice of provider — including unregistered ones — without having to do the admin yourself.

What this support includes

  • Provider invoices received, checked and paid within agreed timeframes
  • Budget tracking you can see at any time, not just at review
  • Reimbursement of things you have already paid for out of pocket
  • A check that every claim sits inside the current NDIS price limits
  • A monthly statement showing what has been spent and what is left
  • A person to call when an invoice does not look right

Who it tends to suit

  • People who want choice of provider without the administrative load
  • Families managing a plan alongside work and everything else
  • People who have been self-managing and have had enough of it
  • Anyone who has been surprised by a budget running out early

Common questions

If yours is not here, ask us — we would rather answer it than have you guess.

Does plan management cost me anything from my other budgets?

No. Plan management is funded separately under Improved Life Choices, in addition to your other supports. Asking for it does not reduce anything else, and the NDIA will generally include it if you request it at planning.

Can I still use unregistered providers?

Yes — that is one of the main reasons people choose plan management over agency management. You get the full market, we handle the paperwork.

Do I have to use Avion Care for my supports as well?

No, and we will not push you to. Plenty of people use us purely as their plan manager and receive every support from somewhere else. Where we do both, your statements will show it separately so you can see exactly what you are paying us for.

How fast do providers get paid?

We process correct invoices within five business days of receipt. Where a claim looks wrong we query it with the provider first rather than paying and unwinding it later.

Explore Other Services

Most participants combine a few of our supports. Here are some that work well alongside this one.

View All Services

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Get in touch with our friendly team today to discuss your needs and how we can help.

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